A Better Today

Official Statement on the Coronavirus Pandemic

Statement on Executive Order 2020-18

Dated: 3/30/2020

To whom it may concern:

In response to the Stay Home, Stay Healthy, Stay Connected Executive Order issued by Arizona Governor Doug Ducey to be effective at 5:00 PM March 31, 2020 we, the leadership team at A Better Today Recovery Services (ABT), wanted to reach out to reiterate our commitment to the safety of our patients, our residents, our staff and our community.

As defined by a previous Executive Order (2020-12) the services provided by ABT are essential. The new order reinforces that essential activities and services may continue, and specifically identifies the necessity for preservation of mental health further encouraging people to improve help-seeking behavior. These are among the integral values of ABT, and we are poised to help through this crisis.

In the face of the Covid-19 crisis, ABT has already been working to reduce risk for patients and staff. We have instituted the recommendations of the CDC, including hand-washing guidelines, cough and sneeze etiquette, social distancing, and limiting groups and gatherings to 10 or fewer people whenever possible. All patient areas, surfaces, and open ABT facilities are being regularly cleaned and sanitized, and staff are working remotely whenever possible. Patients, residents, and staff are screened every day, and any prospective patients are screened prior to admission and referred for medical services if needed.

We are also working diligently to enhance a service platform that preserves the exemplary service for which ABT is known, while continuing to limit the size of gatherings and minimize direct human interaction. We are doing this by expanding our already robust service offerings using telemedicine.  The Governor of Arizona, through Executive Order, has encouraged the expansion of telemedicine services during this crisis where possible, and starting this week we will be able to offer nearly all of our current services via telemedicine.

We at A Better Today Recovery Services are committed to our patients, residents, prospective patients, our staff, and our community in keeping everyone safe through this pandemic. We appreciate the opportunity to examine and improve our services, and to be a better, stronger family once this is over.

Sincerely,

The Leadership Team at A Better Today Recovery Services

Statement on Coronavirus

Dated: 3/26/2020

At this time of uncertain pandemic throughout the United States and the world, A Better Today Recovery Services has implemented a number of specific protocols designed to protect our patients, to protect our staff, to help stem the spread of the virus, and to still provide the exemplary treatment and service that is expected from ABT.

A Better Today currently operates two treatment facilities, an outpatient treatment center located at 4801 E McDowell Rd, Phoenix, AZ 85008 and an inpatient behavioral health facility in the City of Scottsdale, Arizona. For the time being our inpatient is not open. This helps us to minimize transportation needs and helps to limit potential exposure to patients and staff. All of our current patients are being treated at our outpatient treatment center.

Additionally, these patients are currently residing at an ABT operated sober living facility. Colloquially referred to as the Recovery Community, this is an apartment complex owned and operated by A Better Today exclusively for our patients and alumni independent, sober living residents. This facility is staffed 24 hours a day, every day. At the present time, those in outpatient treatment and those in independent living are being kept separate. Patients are transported, by ABT employees in ABT vehicles, to and from the community to the outpatient office for treatment and any appointments.

The guidelines provided by the Center for Disease Prevention and Control are being observed, which include:

  • Regular hand-washing; patients and staff both are being implored to wash their hands regularly, especially:
    • Before and after eating, and while preparing food;
    • After using the restroom;
    • After any cough or sneeze;
    • Whenever they are soiled;
  • Not touching your face with unwashed hands;
  • Limiting gatherings to 10 or fewer people whenever possible;
  • Observing social distancing recommendations.

Additional precautions being taken at this time include:

  • Cleaning products and necessary hygiene items provided to all patients and residents, as needed, to keep their units clean and sanitized, and so they can follow handwashing guidelines;
  • The Recovery Community is cleaned and sanitized by staff throughout the day, and every night while residents and patients are sleeping;
  • Group rooms at the outpatient office are sanitized throughout the day, before and after groups;
  • All patient areas are sanitized daily;
    • Patient lounge;
    • Gym and gym equipment – after each use;
    • Computer lab;
    • Staff offices;
    • All telephones after each use;
    • Transport vans;
  • All doors, door knobs and handles, and other high-traffic areas are sanitized daily;
  • All patients, residents, and staff have their temperature taken every day, and/or at the beginning of a shift, and/or when residents return to the Recovery Community;
  • Family groups are temporarily cancelled, in order to limit group sizes;
    • Visitors will be limited and subject to screening, but passes are allowed;
      • Family members may wait in the parking lot and patient will be escorted by staff;
    • Returning patients, residents, and any visitors will have their temperature read upon return and/or prior to entering any ABT facility;
      • If person has a fever, they will not be allowed to enter ABT facility and will be referred for medical care;
      • They will need to be cleared by a medical practitioner prior to returning;
      • ABT medical providers may be available to meet with patient via telemedicine and provide recommendations for care;
    • Any potential patients looking to admit to the program will be screened for any signs of COVID-19 based on questions provided by ABT Medical Director and in accordance with CDC guidelines;
      • Any symptoms, or exposure concerns, will preclude admission at least temporarily;
      • Medical Director will need to approve admission of these patients;
      • Patients may be offered self-quarantine during this time, based on clinical and/or medical discretion;
    • A Better Today is continuing to explore ways to expand services offered via telemedicine and any options for reducing unnecessary transportation.

We appreciate your continued faith in the services of A Better Today Recovery Services. We are doing all that we can in the face of this pandemic to protect you, your family and loved ones, and all our patients, residents, and staff. Please contact us with any questions or concerns.

Sincerely,

The Leadership Team of A Better Today Recovery Services

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